Refund policy

In short

• Anything bought on this website or in the Windows app can be refunded in full within 14 days, for any reason.
• Purchases in Google Play or the App Store are refunded by that store, under its own rules.
• You can cancel Premium Annual at any time. It then stays active until the end of the year you paid for, and does not renew.

Bought on this website or in the Windows app

Emaan Track is run by Salman Bediya, an individual trading as Emaan Track. These payments are handled by Paddle, our online reseller and Merchant of Record, which also sends your receipt.

• Premium Annual. A full refund within 14 days of the first payment, and within 14 days of each yearly renewal.
• Premium Lifetime. A full refund within 14 days of the payment.
• After 14 days we look at each request fairly, for example when Emaan Track did not work on your device and we could not fix it.

How to ask for a refund

• Write to [email protected] or use the contact page (topic “Premium or payments”), with the email address you paid with and, if you have it, the order number on your receipt.
• Or reply to the receipt Paddle emailed you, or use its link to ask Paddle directly.

We reply within two working days. The refund goes back to the card or account you paid with; your bank usually shows it within 5 to 10 working days.

Bought in Google Play or the App Store

• Google Play: ask in Google Play, under Payments & subscriptions › Budget & history, or on Google’s refund page.
• App Store: ask Apple at reportaproblem.apple.com.

We cannot refund these ourselves, because the stores take the payment. If the store cannot help, write to us and we will do what we can.

Cancelling Premium Annual

Cancel at least a day before it renews: in Google Play or the App Store for purchases there, or with the link in your Paddle receipt for purchases on this site. Cancelling stops the next renewal; it does not refund the current year, which you can still ask for within 14 days of its payment as described above.

What happens after a refund

Premium ends when its payment is refunded, and the app goes back to the Free plan. Your settings, devices and prayer history are kept.

Your rights

This policy adds to the rights the law gives you where you live, such as the right to cancel a purchase within 14 days in the UK and the EU, and never takes them away.

Contact

Write to [email protected] or use the contact page.